Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Callas Florist Delivery Policy

At Callas Florist, we want every floral arrangement to arrive fresh, beautiful, and on time. We take great pride in providing dependable delivery service and making every occasion special. Please review our delivery guidelines to help us ensure a smooth and successful delivery experience.

Delivery Areas

We offer local flower delivery throughout Murrells Inlet, Myrtle Beach, Surfside Beach, Garden City, Pawleys Island, and surrounding communities within our designated service area.

Delivery availability and fees may vary depending on the delivery address, date, and location.

Delivery Times & Same-Day Delivery

Same-day delivery may be available for orders placed before our daily order cutoff, subject to flower availability and our delivery schedule.

While we make every effort to accommodate requested delivery times, we cannot guarantee delivery at an exact time. Orders are delivered within our established delivery windows.

For special occasions, holidays, and other high-volume periods, we strongly encourage customers to place orders as early as possible.

Delivery Fees

Delivery fees are determined by the delivery location and will be displayed during checkout or communicated before the order is finalized.

Additional delivery fees may apply if an order must be redirected, rescheduled, or delivered again due to circumstances involving incorrect addresses, restricted access, or missing delivery information.

Gated Communities, Secured Properties & Access-Controlled Locations

For deliveries to gated communities, private developments, condominium complexes, apartment buildings, secured neighborhoods, and other access-controlled properties, customers are responsible for providing all information necessary for our delivery drivers to enter the property.

Please provide the following information when applicable:

• Gate codes or access codes

• Building, tower, apartment, or unit numbers

• Entry and parking instructions

• Gatehouse or security desk procedures

• Required resident or recipient authorization

• Security passes or temporary visitor permits

• Any additional delivery restrictions or instructions

Our drivers must comply with all security policies and access requirements established by the property or community. Drivers cannot bypass security checkpoints or enter restricted areas without proper authorization.

If our driver cannot gain access to the property, we may attempt to contact the recipient or customer. When permitted, flowers may be left with an authorized gatehouse attendant, concierge, security desk, reception area, or another approved location.

If an authorized delivery location is unavailable, delivery may need to be rescheduled. Additional delivery charges may apply.

Workplace & Business Deliveries

If flowers are being delivered to a workplace or business, please specify that the delivery address is a place of employment when placing your order.

Customers should provide:

• Business or company name

• Recipient’s full name

• Department, office, floor, or suite number

• Business operating hours

• Any special delivery or security instructions

Flowers may be delivered to a receptionist, front desk, security office, or designated receiving area when direct delivery to the recipient is not permitted.

We cannot guarantee that flowers will be delivered directly to an employee’s workstation or office.

Hospitals, Hotels, Schools & Secure Facilities

Deliveries to hospitals, medical facilities, hotels, schools, senior living communities, government buildings, military installations, and other secured facilities are subject to the location’s delivery and security policies.

Flowers may be required to be left with a reception desk, nurses’ station, concierge, security office, or other designated receiving area.

Customers are responsible for providing any necessary information regarding facility-specific delivery restrictions.

We cannot guarantee direct-to-recipient delivery when facility policies restrict access.

Funeral & Sympathy Deliveries

We understand the importance of timely and respectful delivery for funerals, memorial services, and celebrations of life.

When ordering flowers for a service, please provide:

• Name of the deceased

• Funeral home, church, or service location

• Complete delivery address

• Date and time of the service

• Any special delivery instructions

We make every effort to coordinate deliveries appropriately with funeral homes and service locations.

We encourage customers to place funeral and sympathy orders as early as possible to allow adequate preparation and delivery time.

Recipient Availability

Please provide an accurate delivery address and current contact information for the recipient.

If the recipient is unavailable when delivery is attempted, our driver may determine whether the arrangement can be safely left in an appropriate location.

Depending on the circumstances, flowers may be left with an authorized neighbor, concierge, receptionist, gatehouse attendant, or another approved party.

If no safe or authorized delivery option is available, we may contact the customer or recipient to arrange another delivery attempt.

Additional delivery charges may apply if a second delivery attempt is required.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information, including street addresses, building numbers, apartment or unit numbers, gate codes, and special access instructions.

P.O. Boxes, private mailbox addresses, and mailbox-only addresses cannot be accepted for flower deliveries.

A complete physical street address is required.

For rural routes, gated communities, private roads, condominium developments, secured properties, or locations where the mailing address differs from the physical delivery location, customers must provide the correct physical address and any necessary access information.

If an incorrect, incomplete, or undeliverable address is provided, we may contact the customer to obtain updated information.

If a valid delivery address cannot be obtained, the order may be delayed, rescheduled, or canceled.

Additional charges may apply when delivery must be redirected or attempted again because of missing or inaccurate information.

Flower Availability & Substitutions

We work with fresh, seasonal flowers, and availability may vary throughout the year.

Occasionally, substitutions may be necessary due to seasonal availability, supplier limitations, or flower quality.

When substitutions are required, our designers will make every effort to preserve the overall style, color palette, beauty, and value of the selected arrangement.

Our commitment is to provide a beautiful floral design made with care.

Weather & Unforeseen Circumstances

Severe weather, road closures, traffic conditions, security restrictions, emergencies, or other circumstances beyond our control may occasionally cause delivery delays.

When reasonably possible, we will communicate any significant delivery issues and make every effort to complete deliveries as soon as conditions safely allow.

Holiday Deliveries

During major floral holidays, including Valentine’s Day, Mother’s Day, and other high-demand occasions, delivery volume increases significantly.

Specific delivery times may not be available, and deliveries may occur throughout the day.

We strongly recommend ordering in advance to help ensure availability and timely service.

Delivery Confirmation

When available and appropriate, delivery confirmation may be provided using the contact information associated with the order.

Photos or other forms of delivery confirmation may be provided at our discretion.

Questions or Delivery Issues

If you have questions regarding an upcoming delivery, special instructions, or concerns about an existing order, please contact us as soon as possible.

Our team is committed to providing friendly, professional service and resolving delivery concerns promptly and courteously.

Callas Florist

Phone: 843-651-4520

Website: www.callasflorist.com

Thank you for choosing Callas Florist. We appreciate the opportunity to help you celebrate life’s special moments with beautiful flowers.

By placing an order, customers acknowledge the delivery requirements outlined in this policy, including the need for accurate addresses and appropriate authorization for secured delivery locations.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.